Any
questions?
Arch Tower - Cluster G
Jumeirah Lake Towers
Dubai - UAE
FAQ
Business
POTENTIAL PARTNER
How to add our business on The Secret Society app?
You can fill out the contact form on our website, reach out to us through the chat, or email us directly at contact@the-secret-society.com. Our team will get back to you and guide you through the process.
What are the fees for listing my business on The Secret Society?
We offer a range of packages designed to meet the needs of various businesses. Please contact us by filling out the form or emailing us at contact@the-secret-society.com to discuss your requirements. We will evaluate them and provide you with an estimate.
I registered a new Establishment, however the app says that it's 'Under Review". What does it mean?
Our admins will work on approving your establishment, which typically takes 24 hours. To speed up the process, feel free to reach out to us at contact@the-secret-society.com.
LOCATIONS
Where is The Secret Society currently available?
The Secret Society first made its mark in the United Arab Emirates in 2018. With TSS Bali and TSS London already flourishing, we're excited to announce the upcoming grand opening of TSS Singapore. Our expansion journey continues, with plans to launch in Spain and Saudi Arabia soon. This is just the beginning - the sky's the limit!
Can you notify me when you will be opened in my city?
We will be posting about it on our social media. Follow us on Instagram @tssdubai, @tssindonesia, @tssengland ,@tsssingapore, @tsssaudi, @tssspain for all the updates!
I registered a new Establishment, however the app says that it's 'Under Review". What does it mean?
Our admins will work on approving your establishment, which typically takes 24 hours. To speed up the process, feel free to reach out to us at contact@the-secret-society.com.
EXISTING PARTNER
I have my Brand/Establishment registered, can I add more?
Please reach out to your dedicated account manager, and they will guide you through the process. Alternatively, you can email us at contact@the-secret-society.com.
What is the difference between Establishment and Brand?
You can have multiple Establishments under one Brand. This option was created for venues with several outlets.
I have several outlets with different addresses. How should I register all?
You can have a Brand under your Organization which will have multiple Establishments with different addresses. Your dedicated account manager will support you structuring it.
Can I add multiple managers to my Establishment?
Yes, you can add more managers to your Establishment. Go to the Organization tab, then click on Managers under the Establishments tab, and there you'll find a '+' in the right bottom corner. Fill out the details, and voilà!
Who should I add as a Manager?
People in your organization who will be in charge of TSS activations on the app, as well as entrance team who will scan guests when they arrive at the venue.
Can I remove a Manager from my establishment?
Yes, you just need to find the right name on the list, then slide left. The 'Delete' button will appear.
Can I edit details of my Manager?
Yes, you just need to find the right name on the list, then slide left. The 'Edit' button will appear.
FAQ
Members
EVENTS
Can I bring a paying guest?
It depends on the venue, offer and the space they allocate for paying guests. For additional info in the moment, feel free to reach out to us.
Is everything complementary, or I have to pay?
The offer presented in the description of the event is complementary.
Can I choose my own order?
Complementary offers are fixed and often discussed prior to the events, therefore it’s not possible to satisfy the individual order of all the guests participating. Please be understanding and keep in mind that it's a complimentary offer.
Can I pay on top of the offer?
Sure, you can order additionally from the menu and pay for it.
Can I join 2 events in the same night?
You can't go to two events in the same night unless there’s at least a 3 hours difference between them.
The event is full, can I still join?
Unfortunately events have a limited amount of spots so you have to be fast to book. If the event is full, you can monitor for cancellations and secure your spot accordingly.
Can I contact the venue if I have questions prior to the event?
All communication goes through TSS; please contact us in case of any questions.
I had a bad experience during the event. What should I do?
Please contact TSS support; we are here to assist you. Remember to approach the situation calmly and professionally while you're still at the venue.
LOCATIONS
Where is TSS currently available?
The Secret Society first made its mark in the United Arab Emirates in 2018. With TSS Bali and TSS London already flourishing, we're excited to announce the upcoming grand opening of TSS Singapore. Our expansion journey continues, with plans to launch in Spain and Saudi Arabia soon. This is just the beginning - the sky's the limit!
What is a "Location"?
The location includes the main city/island and towns/islands nearby where The Secret Society is serviceable or about to be opened.
Why can't I access all locations where The Secret Society is opened?
To gain access to each area where we are open or about to open, you need to submit a request. Each area has different requirements, which is why our team will need to review your profile. However, if you already have access to one location, your chances of being accepted in the rest are very high.
How can I get acess to more locations of The Secret Society?
Go to Profile and press the "More" icon in the top right corner, then click on "Manage your location". From there, you'll be able to request access to locations where we're already live or click on "I am Interested" for the locations which are opening soon.
Can you notify me when you will be opened in my city?
We will be posting about it on our social media. Follow us on Instagram @tssdubai, @tssindonesia, @tssengland ,@tsssingapore, @tsssaudi, @tssspain for all the updates!
How can I switch locations to view events from one place to another?
At the top of the page, you'll see an option displaying the current Location of the events you're viewing. If you'd like to change it, click on the displayed Location. A tab will appear showing all the options you have access to. From there, you can select your desired Location. Additionally, you can express interest in new markets by requesting access to Locations where we're already live or by clicking "I am Interested" for Locations that are opening soon.
PROFILE
Can I use a profile of someone else?
It will be detected as a fraud action which will lead to a permanent ban from the app.
What is a "Strike"?
For minor rule infractions, you will receive a strike and your account will be deactivated for 6 days. If you receive 3 strikes, your account will be permanently deactivated.
My account is deactivated, what do I need to do?
If your account has been deactivated, it may be due to breaking one or multiple rules of The Secret Society. For minor rule infractions, you will receive a fisrt strike and your account will be reactivated after 6 days. If you receive 3 strikes, your account will be permanently deactivated. You can contact support for more information.
My friend wants to join The Secret Society. What are the requirements to be on the app?
We are constantly looking for content creators, models and influencers and simply lifestyle individuals.